In this guide you can find:
Sustainability in the Hospitality Industry (4th ed.) by
Investigates the economic, environmental and social sustainability issues facing the hospitality industry today, and explores ideas, solutions and strategies of how to manage operations in a sustainable way. Includes nature-based solutions and zero-carbon approaches in facilities, technologies for energy, water and waste management, changes in consumer behaviour, and environmental and social impacts of food production. Also covers employees, diversity, inclusion and well-being in the industry.
Leadership and Management: Theory and Practice (8th ed.) by 
Supervision in the Hospitality Industry (9th ed.) by
Covers each essential aspect of first-line supervision necessary for effectively supervising hospitality workers at all levels of an organisation. Topics include planning and organising, communication, recruitment and team building, employee training, performance effectiveness, conflict management, and more.
The Study Skills Handbook (6th ed) by
This guide shows students how to tailor their learning to their individual needs in order to boost their grades, build their confidence and increase their employability. It prepares students for what to expect before, during and after their studies in higher education.
Managing Hospitality Organizations: Achieving Excellence in the Guest Experience by
Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. It focuses on the guest and creating that unforgettable customer experience. environment.