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Australian Standards (Techstreet)

Troubleshooting and FAQs

? There is an error message when I open a standard.

Check that you have the FileOpen plug-in installed as well as the latest version of Adobe Acrobat DC or Adobe Acrobat Reader. Installation options can be found here.


? Why am I seeing this error message?

This means that there are more than 2 people trying to access the standard at the same time. Holmesglen only has 2 concurrent user licences. Wait 10 minutes, and then try to access the standard again.


? Why can't I open a standard in Google chrome?

Google Chrome does not support reading Adobe PDFs in the browser. Instead, update the Site Settings in Google Chrome so that PDFs are downloaded to your desktop, where you can open them with an Adobe Acrobat program.

1. Click on the menu option (3 dots) in the upper right hand corner of the screen, then select Settings. 

2. A setttings options screen will load. Scroll down to find thePrivacy and security" section.

3. Click on “Site Settings".

4. The page will expand with more settings. Scroll down to find “PDF documents” and click on that.

5. Find “Download PDF files instead of automatically opening them in Chrome” and enable this option. The setting should switch from gray to blue.

6. Go to your downloads folder, right click on the PDF standard and select Open With: Adobe Acrobat DC or Adobe Acrobat Reader.

» I'm unable to login to Australian Standards.

If you are having trouble logging in, please verify the following:

  • You are using the correct website ( A common mistake is trying to access the site from a Google search.
  • You are using a valid email address (Holmesglen email), and is it spelled correctly. Email format:
    • Students -
    • Staff -
  • You are entering the password correctly. Note: Passwords are case-sensitive.

» I've been locked out of my account. How can I reset my password? 

An account will be locked out if three sequential unsuccessful attempts are made to log in. If this happens (or if you have lost track of your password), click the ‘Forgot password’ link from the sign-in page, and you will receive a message with instructions to reset your password.


» How can I change my password?

If you wish to change your password, you must be logged in. Click on your name in the top menu bar to view the Edit Profile page. You may update your password there. New passwords must contain at least 7 characters, and must contain at least one letter and one number.

If you are not logged in, click the ‘Forgot password' link on the sign-in page, and follow the instructions.

» Why is FileOpen needed to view standards?

Some standards publishers require that Digital Rights Management (DRM) software be installed with their documents. The industry standard for DRM is FileOpen. FileOpen associates the standard with your computer, meaning that once downloaded, the file is only accessible from there.


» Where can I save a PDF standard?

You can save the PDF on your computer or device, but it will then be locked to that device. If you wish to access it on another device, you must download it there as well.


» What is a secure PDF?

A Secure PDF is a file containing features that prevent reproduction or distribution to other users, in the same way that users are prohibited from making copies of printed documents. This security features simply enforces existing copyright laws.

Note: Adobe Acrobat Reader and the FileOpen plug-in are required to view Secure PDFs.


» I've downloaded a PDF standard, but it is blank. Why is this?
If you attempt to open a PDF and it is blank, that likely means that the FileOpen plug-in has not yet been installed successfully. To address this, install FileOpen plug-in.


» How can I tell if I have the FileOpen plug-in installed?

Go to the Test FileOpen page to see if FileOpen plug-in is installed.


» How do I know if I have the right kind of PDF software?
FileOpen is compatible with the following versions of Acrobat:

  • Windows: Adobe Reader/Adobe Acrobat 6.0 or later
  • Mac: Adobe Reader/Adobe Acrobat 5.0 or later
  • Linux: Adobe Reader/Adobe Acrobat 7.x or 8.x
  • Solaris: Adobe Reader/Adobe Acrobat 4.0 or later

The latest version of Adobe Reader can be downloaded for free from here.

» Printing is not working. What could be the problem?

If you are unable to print, try downloading a new copy of your file. If you are still unable to print, follow these instructions in Adobe Reader:

  1. Open the document in Acrobat Reader.
  2. In the menu bar, go to Edit> Preferences> Security (Enhanced)
  3. Select General.
  4. Uncheck the box that says 'Enable Protected Mode at Startup'.
  5. Restart Acrobat Reader.
  6. Open and print your file.

» How do I change the printer settings? (e.g. double-sided printing)

Adobe Reader ignores print setting changes when you try to change them for just one document. Instead, make the change you want – double sided printing, for example – at the printer default level. Then Adobe Reader should honour the settings changes you make and print out the document to your specification.

Note: You are allowed to print one single copy of a standard for your own personal use at Holmesglen – distributing multiple copies is strictly prohibited.